We are committed to providing a quality service to all of our clients. However, we know that difficulties can arise and that you may have concerns about the way that your case is being handled. If you do have any concerns you should firstly discuss these with the person handling your case.
This is often a way of resolving misunderstandings. If this does not sort the problem then you can contact our Complaints Handling Manager who is Mr Moosa Atcha who can be contacted either by email at ma@maloneandwhite.co.uk or by telephone. Mr Atcha will independently review the matter in order to address your concerns and let you have a copy of our complaints handling process.
In rare cases where your concerns are not resolved internally then you do have the right to refer that matter to –
Legal Ombudsman
PO Box 6806Wolverhampton
WV1 9WJ
Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
OR
Solicitors Regulation Authority
The Cube199 Wharfside Street
Birmingham
B1 1RN
Tel: 0370 606 2555
https://www.sra.org.uk/home/contact-us/
